Refund policy
Right of Withdrawal / Return Policy
We offer a 30-day return period. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it – unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or other proof of purchase.
To initiate a return, contact us at service@wunderlab.at. Please note that returns must be sent to the following address:
Starhemberggasse 109/4, 2753 Ober-Piesting, AUSTRIA
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have questions about a return, feel free to contact us anytime at service@wunderlab.at.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union – 14-Day Right of Withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, without giving any reason.
As described above, the item must be in the same condition in which you received it – unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or other proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at service@wunderlab.at.