Privacy policy

This Privacy Policy describes how Wunderlab (the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit www.wunderlab.at (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and use various types of information, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The type of personal information we receive about you depends on how you interact with our Site and Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or is associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you provide directly through our Services may include:

  • Contact Information – including your name, address, phone number, and email address.

  • Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information – including your username, password, security questions, and other details used for account security.

  • Customer Support Information – including any messages or information you provide when communicating with us through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this could limit your ability to use certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, such as device information, browser details, network connection data, your IP address, and other interaction details.

Information We Receive from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, fulfill your orders, and provide the products or services you request to fulfill our contract with you.

  • Online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies, which collect information when you visit our Site, open or click on emails from us, or interact with our Services or ads.

All information we receive from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services – We use your personal information to provide the Services and fulfill our contract with you, including processing payments, completing orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipments, handling returns, and facilitating other account-related functions. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may use, in which case Shopify processes your data in accordance with its privacy policy.
  • Marketing and Advertising – We may use your personal information for marketing and advertising purposes, such as sending promotional messages via email, SMS, or mail, and displaying advertisements for products or services. This may involve using your personal information to personalize our Services and advertisements on our Site and other websites. If you are in the EEA, the legal basis for these activities is our legitimate interest in promoting our products under Art. 6, Sec. 1(f) GDPR.
  • Security and Fraud Prevention – We use your personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other credentials with third parties. If you believe your account has been compromised, please contact us immediately. If you are in the EEA, the legal basis for these activities is our legitimate interest in maintaining the security of our website for you and other customers under Art. 6, Sec. 1(f) GDPR.
  • Communication and Service Improvement – We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you under Art. 6, Sec. 1(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store via Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services. This aligns with our legitimate interest in managing, improving, and optimizing the Services. We may also allow third parties and service providers to use cookies on our Site to tailor Services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may affect your user experience and could limit functionality. Blocking cookies may not completely prevent us from sharing information with third parties, such as advertising partners.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties for contract fulfillment, legitimate purposes, or other reasons outlined in this Privacy Policy. These circumstances may include:

  • With service providers or third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide Services and deliver advertisements. Our business and marketing partners use your information in accordance with their privacy policies.

  • With affiliates or within our corporate group in our legitimate interest in operating a successful business.

  • In connection with business transactions such as a merger or bankruptcy, to comply with legal obligations, enforce service terms, and protect the Services, our rights, and the rights of users or others.

For more details on how we share personal information, please refer to the sections "How We Collect and Use Your Personal Information" and "How We Share Personal Information."

Without your consent or for the purpose of drawing conclusions about your personal data, we do not use or disclose this information.

With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as follows.

Third-Party Websites and Links

Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on these websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of these third-party platforms without any restrictions on its use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed within the services.

Children's Data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request the deletion of such data.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as those terms are defined by applicable law).

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We encourage you not to use unsecure channels to provide us with sensitive or confidential information.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below concerning your personal data. However, these rights are not absolute and apply only in certain circumstances. In some cases, we may deny your request to the extent permitted by law.

  • Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
  • Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
  • Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
  • Right to Data Portability: You may have the right to obtain a copy of the personal data we hold about you and, in some circumstances and with certain exceptions, to request the transfer of this data to a third party.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat it as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the site, depending on your location.
  • Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal data.
  • Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
  • Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by directly responding to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders.

You can exercise these rights as indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect information from you, such as your email address or account details, before responding substantively to your request. Under applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right, depending on your place of residence, to appeal our decision by contacting us at the details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities [here].

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data will also be processed by employees and external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements from the relevant UK authority, unless the transfer is to a country that has been deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy or wish to exercise any of your rights, please call us or email us at office@wunderlab.at or contact us at Starhemberggasse 109/4, 2753, AT.

For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal data.